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1. How can we pack our products?
2. How soon can we ship?
3. Are orders placed online secure?
4. What will my information be used for?
5. What if I have a question about my order?
6. What payment methods are accepted?
7. Will my online orders be subject to contractual pricing?
8. What confirmation will I receive?
9. How much will I be billed for shipping?
10. What if I cannot find an MSDS?
11. How do I Order Products?
12. What are Rare Earth Rare Metal Inc.'s Terms and Conditions of Sale?
1. How can we pack our products?
Plastic Bags:
Contain 250g, 500g, 1 kg, 25kg, 40kg, 50kg, 500kg, 600kg, 1,000kg net each,
depending on the density, mainly for compounds and some Rare Earth chemicals;
Plastic and iron drums:
Contains 500g, 1 kg, 10kg, 25kg, 40kg, 50kg, 250kg net each, with inner sealed
plastic bags of 500g, 1kg, 5kg, 10kg, 25kg, 50kg, 250kg net each, depend on
density and the products value, mainly for Rare Earth chemicals and metals;
Cans and iron drums filled with argon gas:
Contains 250g, 500g, 1kg, 4kg, 5kg, 10kg, 25kg, 50kg net each, with inner
sealed
plastic bags of 250g, 500g, 1kg, 2kg, 4kg, 5kg, 10kg, 25kg, 50kg net each,
depend
on density and size, mainly for Rare Earth metals and alloys.
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2. How soon can we ship?
For regular products, we delivery within 3-5 business days to the USA, for special order, our Representative will
give you an estimated shipping date.
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3. Are orders placed online secure?
Yes. Data submitted to and from our web server is encrypted using the Socket Layer (SSL) protocol. This protects the data while it travels over the Internet and is unencrypted for display by your computer.
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4. What will my information be used for?
All data submitted to Rare Earth Rare Metal Inc. is kept confidential and will not be sold to any third party under
any circumstances.
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5. What if I have a question about my order?
To inquire about a particular order, you can use the Order Tracking system, send us an
E-mail (important: please include your name and account information) or Contact us via phone or fax.
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6. What payment methods are accepted?
We accept Mastercard, Visa, American Express, Discover, Certified Checks and
Paypal..
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7. Will my online orders be subject to contractual pricing?
Contractual pricing is not currently displayed on the Rare Earth Rare Metal
Inc. web
site, but it will be applied when
the order is processed. Your order confirmation,
sent by e-mail, will reflect any contractual pricing.
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8. What confirmation will I receive?
Shortly after you submit your order, you will receive an e-mail confirming our
receipt of your order and containing your order number. At any time, you may
check the status of your order using Order Tracking system. If
we requires clarification or your ordered items are out of stock, we may contact
you
via email with questions about your order.
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9. How much will I be billed for shipping?
Because shipping costs can vary based on shipping method, product hazard status, product quantity, package weight and destination, your shipping sum cannot be determined in real-time as you place the order. We will
send you an order confirmation upon shipment to confirm actual delivered cost. If you require an exact amount
prior to our releasing the shipment, please be sure to enter a note to that effect on your order.
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10. What if I cannot find an MSDS?
In some cases an MSDS may not be available online. If this is the case, you can send us a request for the MSDS you seek.
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11. How do I Order Products?
To order a product, first locate it through elements or A-Z products quick finder, then choose the size and quantity
you desire and add it to your shopping cart,
once you have selected all your items, click checkout and the
instructions at the top of each page will guide you through the process, for bulk order, Send An Inquiry.
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12. What are Rare Earth Rare Metal Inc.'s
Terms and Conditions of Sale?
Terms and Conditions of Sale:
All sales are subject to the following terms and conditions:
Limited Warranties
Limitation of Liability/Purchaser's Indemnity
ALL ORDERS ARE ACCEPTED AND SHIPPED STRICTLY SUBJECT TO THESE GENERAL TERMS AND CONDITIONS AND NO OTHER TERMS AND CONDITIONS PRINTED ON BUYER'S PURCHASE ORDER OR OTHERWISE, SHALL BE APPLICABLE TO YOUR ORDER.
Method of Shipment Whenever possible, we will ship products by the method specified on your order. We work closely with United Parcel Service, Federal Express and DHL and find we can service you best when using these carriers. We will be happy to utilize other carriers based on your requirements; however, we must reserve the right to alter these instructions for hazardous materials covered by the United States Department of Transportation. In such cases, we will select the most appropriate and cost effective method. Additional expenses and delays in shipment may be experienced when deviating from United Parcel Service, Roadway Package System and Federal Express. Certain poisonous, reactive, corrosive or other chemicals may require a barrier bag, steel can, and/or other special packaging for shipment. There will be additional charges for these packages. Our Customer Service Representatives will advise you of the charges at the time the order is placed. We strive to minimize these costs through efficient packaging.
Terms and Prices
All orders are shipped FOB seller's shipping point. Current standard published shipping charges will be added to the invoice when your order indicates the freight terms are prepay and add. A current copy of these standard published shipping charges is available upon request. Your order may be subject to handling charges. We can also ship freight collect, if desired. All prices are listed in US dollars. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. In cases where the selling prices have changed significantly, we will contact you for approval prior to shipping your mailed, faxed, or electronically-transferred order. OUR PAYMENT TERMS ARE NET 30 DAYS OF INVOICE, UNLESS OTHERWISE STATED.
Order Changes/Cancellations
No change by Purchaser of any term or condition of this contract or any of Seller's rights or remedies hereunder shall be binding on Seller, nor shall the order hereby acknowledged be changed or canceled by Purchaser unless approved in writing by an authorized officer of Rare Earth Rare Metal Inc. There are no representations,
agreements, promises, or understandings between Purchaser and Seller that are not expressed herein.
Claims for Lost or Damaged Shipments
We urge you to inspect all packages immediately upon receipt and report any damage, shortage or defect to our Customer Service Department as soon as possible. CLAIMS FOR THESE DISCREPANCIES MUST BE MADE WITHIN 30 DAYS OF YOUR RECEIVING THE MATERIALS. All products are sold FOB seller's shipping point unless otherwise noted. Delivery of goods to the carrier at seller's plant or to other loading point, shall constitute delivery to Buyer, and regardless of shipping terms, all risks of loss or damage in transit shall be borne by Buyer. Each precious metal shipment valued at over $1,000.00 is fully insured and shipped Federal Express Priority I by seller for buyer's protection against loss or damage. Should you need assistance in filing a claim, please call our Customer Service Department.
Return Shipments
Some materials are not returnable to Rare Earth Rare Metal Inc., including, but not limited to, custom or special order materials, leaking or damaged chemicals, reagents past expiration date, items with missing or obliterated
labels, parts or instructions, refrigerated or frozen materials and opened materials. Returned shipments cannot
be accepted by Rare Earth Rare Metal Inc. unless prior arrangements have been made. If it is necessary to return
any materials, contact our Customer Service Department to obtain a return authorization number. REQUESTS FOR
RETURN AUTHORIZATION NUMBERS MUST BE MADE WITHIN 30 DAYS OF YOUR RECEIVING THE MATERIALS. Only
items authorized by seller for return will be accepted. Final disposition of returned goods will be made only after
receipt and inspection of goods. Collect shipments will not be accepted unless previously authorized. Hazardous
goods must be shipped in compliance with all applicable Department of Transportation regulations. Material must
be received on or before the Return Authorization expiration date. Material returned requiring disposal may incur
additional charges. A 20% restocking fee is charged on catalog items returned, subject to a minimum charge of
$20.00 and a maximum charge of $150.00.
Uses and Patents
Our materials are offered for laboratory and manufacturing use only. They are NOT intended for use as drugs, food additives, cosmetic, household chemicals, or other inappropriate applications. The listing of a material in this catalog does not constitute a license to, or a recommendation for, its use in infringement of any patent. We reserve the right to limit sales of products or not to sell products to unqualified customers.
Limited Warranties
The information included in this catalog has been obtained from normally reliable and dependable sources and is correct to the best of our knowledge; however, we cannot guarantee it as such. We warrant title as provided in the Uniform Commercial Code. WE MAKE NO OTHER REPRESENTATIONS OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR ANY OTHER MATTER WITH RESPECT TO OUR PRODUCTS, WHETHER USED ALONE OR IN CONNECTION WITH ANY OTHER SUBSTANCE.
Limited Liability/Purchaser's Indemnity
Claims for rejected, non-conforming product, or any other claim against us, must be made in writing and must be received and acknowledged by us in writing within thirty (30) days of customer's receipt of the product in question. Any claims not satisfying this condition shall be deemed waived. Upon the approved return of any such product, we shall have the option to replace such product with conforming product or to return the purchase price to customer, at our sole discretion. PURCHASER'S EXCLUSIVE REMEDY, FOR ANY CAUSE OR CLAIM WHATSOEVER, INCLUDING BUT NOT LIMITED TO ALLEGED BREACH OF WARRANTY, PRODUCT LIABILITY, NEGLIGENCE, OR OTHERWISE, SHALL BE FOR MONEY DAMAGES IN AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR THE PRODUCT IN RESPECT TO WHICH THE CLAIM IS MADE. IN NO EVENT SHALL WE BE LIABLE
FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER PURCHASER'S CLAIM IN CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IN CONSIDERATION OF THE SALE OF PRODUCT TO PURCHASER, WHICH SALES WE WOULD NOT OTHERWISE MAKE, PURCHASER AGREES TO INDEMNIFY AND HOLD US HARMLESS
FROM ALL CLAIMS, EXPENSES, LOSSES AND LIABILITY OF ANY NATURE WHATSOEVER ARISING OUT OF PURCHASER'S HANDLING AND/OR USE OF PRODUCT, WHETHER USED ALONE OR IN COMBINATION WITH ANY
OTHER SUBSTANCE.
Material Safety Data Sheets
Each shipment of chemicals and/or pure elements is accompanied by a Material Safety Data Sheet in compliance with OSHA Hazard Communication Standard. If one is not immediately available, a copy will be sent via mail as soon as possible. We strongly recommend that customers use this information to ensure proper use and that the health and safety of all are protected. We furnish the information on each Material Safety Data Sheet without warranty.
Technical Service
At your request, we may furnish technical assistance and information with respect to our products. Unless otherwise agreed, all such technical assistance and information will be provided and you, as the user, assume sole responsibility for results obtained in relying on this information. We make no warranties of any kind or nature with respect to technical assistance or information provided. Any suggestions by us regarding use, application, or suitability of the products shall not be construed as an express or implied warranty. We strive to keep all technical discussions confidential, however, we can NOT guarantee this.
Hazards
All of our products should be handled only by qualified and trained individuals. In purchasing these products, the customer acknowledges that there are hazards associated with their use. Customer represents and warrants to us that from customer's own independent review and study it is fully aware and knowledgeable about (a) the health and safety hazards associated with the handling of the products purchased; (b) industrial hygiene controls necessary to protect its workers from such health and safety hazards; (c) the need to adequately warn of health and safety hazards associated with products; and (d) government regulations regarding the use of and exposure to such products.
Toxic Substance Control Act (TSCA)
We do not warrant that all our products are listed in the chemical substances inventory under the Toxic Substances Control Act. The purchaser assures the use of our products will be in full compliance with the act and its regulations. TOP
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